Last updated: June 3, 2026
Welcome to the Made In Cookware FAQ! We have gathered answers to our most common questions to help you quickly find the information you need. If you cannot find the answer here, please contact our dedicated support team. A contact form is available at the bottom of this page.
Ordering & Shipping
Q: Do you offer free shipping?
A: Yes. We offer free standard shipping on all orders to the 48 contiguous United States. No minimum purchase is required. We do not ship to Alaska, Hawaii, U.S. Territories, or international addresses.
Q: How long will it take for my order to arrive?
A: Orders are processed within 1 to 2 business days. Orders placed before 2:00 PM Pacific Time (PT) on Monday through Friday are dispatched on the same business day. After dispatch, delivery typically takes 2 to 5 business days within the contiguous United States.
Q: Can I track my order?
A: Yes. Once your order is dispatched, you will receive a shipping confirmation email containing your tracking number. Please allow up to 24 hours for tracking information to become active.
Q: Which payment methods do you accept?
A: We accept Visa, MasterCard, and PayPal. Every transaction is protected by SSL encryption. Your payment information is transmitted securely and is never stored on our servers.
Returns, Refunds, & Guarantee
Q: What is your return policy?
A: We offer a 30-day easy return policy. If you are not satisfied for any quality-related reason, you can return your item within 30 calendar days from the date you receive it. Items must be unused and in their original packaging.
Q: Do I have to pay for return shipping?
A: No. We offer free returns for all eligible items. A prepaid return shipping label will be provided to you. There is no restocking fee.
Q: How do I start a return?
A: Contact us at info@madeiincookware.cyou with your order number and photos or videos showing the product condition. Once your return is approved, we will email you a prepaid return shipping label.
Q: How long does it take to get my refund?
A: Once we receive and inspect your return, we will process the refund within 1 to 2 business days. The refund will be issued to your original payment method (Visa, MasterCard, or PayPal). Depending on your bank or credit card issuer, it may take an additional 7 to 10 business days for the refund to appear on your statement.
Q: What is your return address?
A: Please send all approved returns to:
Made In Cookware Returns, 915 N 7th St, San Jose, CA 95112, United States.
Product & Quality
Q: What does “Made In Cookware Quality” mean?
A: Our brand is built on uncompromising quality. Every product is designed to meet professional standards, using high-grade materials for superior performance and durability.
Q: Where are your products made?
A: Our products are sourced from facilities that meet our strict quality and safety standards. If you have specific questions about a product, please contact us at info@madeiincookware.cyou.
Customer Support
Q: How can I contact customer support?
A: Our dedicated team is ready to help you.
- Email: info@madeiincookware.cyou (recommended for fastest response)
- Phone: +1 669-255-9013
- Business Address: 915 N 7th St, San Jose, CA 95112, United States
- Contact Form: Available at the bottom of this page
Q: What are your business hours?
A: Monday – Friday, 9:00 AM – 6:00 PM (Pacific Time – PT). We are closed on major U.S. holidays.
Q: How quickly do you respond to inquiries?
A: We aim to respond to all email inquiries within 24 business hours.
Guaranteed Safe Checkout
Q: Is it safe to shop on your website?
A: Yes. Every transaction on our website is protected by SSL encryption. Your payment information is transmitted securely and is never stored on our servers. We guarantee a 100% secure checkout with Visa, MasterCard, and PayPal.